Refund policy
Returns & Exchanges:
- We accept returns and exchanges within 7 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- We only offer 100% store credit for returns or exchanges—no refunds will be issued currently.
How to Initiate a Return or Exchange:
- Email us at info@kozueofficial.com with your order number and the reason for your return or exchange.
- If your request meets our policy requirements (e.g., defective product), we will provide you with the return address and further instructions.
Additional Terms:
- Customers are responsible for return shipping costs unless the item was defective or incorrect due to our error.
- We reserve the right to refuse returns or exchanges that do not meet our policy.
For any questions, feel free to reach out to us at info@kozueofficial.com.